D365 Commerce
A cloud-based omnichannel retail solution that enables organizations to deliver seamless and personalized shopping experiences across physical stores, e-commerce websites, mobile applications, and call centers.
Microsoft Dynamics 365 Commerce is a cloud-based omnichannel retail solution that enables organizations to deliver seamless and personalized shopping experiences across physical stores, e-commerce websites, mobile applications, and call centers. It unifies sales, inventory, customer data, order management, and retail operations into a single platform, helping businesses improve customer engagement, optimize retail processes, and increase revenue.
Dynamics 365 Commerce integrates seamlessly with:
Who Can Learn?
- Retail Managers
- Store Managers
- E-Commerce Professionals
- Sales and Marketing Professionals
- Inventory Managers
- Supply Chain Professionals
- ERP Functional Consultants
- Business Analysts
- Retail Operations Executives
- MBA (Marketing and Retail) Graduates
- Freshers interested in Retail ERP
- Solution Consultant
- ERP Implementation Consultant
- Retail Operations Manager
A structured path from Commerce fundamentals through POS, e-commerce, inventory, pricing, and loyalty, to Finance/Supply Chain integration and real-world omnichannel implementation.
1Introduction to Microsoft Dynamics 365 Commerce
Overview of Commerce · Omnichannel retail concepts · Licensing overview · Navigation and user interface
2Omnichannel Retail
Unified commerce concepts · Channel management · Customer journey across channels
3Point of Sale (POS)
POS setup · Modern POS · Cloud POS · Offline mode
4E-Commerce
Storefront setup · Product catalog online · Checkout and cart configuration
5Product Information Management (PIM)
Product hierarchies · Attributes and variants · Catalog publishing
6Order Management
Order capture · Order fulfillment · Returns and exchanges
7Inventory Visibility
Real-time stock tracking · Cross-channel inventory · Availability rules
8Pricing and Promotions
Price groups · Discount rules · Promotion setup
9Customer Loyalty
Loyalty programs · Rewards and points · Customer segmentation
10Store Operations
Store setup · Staff scheduling · Store performance
11Payment Processing
Payment connectors · Payment methods · Payment security
12AI-Powered Copilot
AI-driven recommendations · Copilot in Commerce · Predictive insights
13Integration with Finance & Supply Chain
Cross-app data flow · Financial posting from retail transactions
14Integration with Sales & Customer Insights
Unified customer profiles · Sales-to-retail handoff
15Microsoft 365 & Power Platform Integration
Excel, Outlook and Teams integration · Power BI reporting · Power Automate workflows
16Reporting & Analytics
Sales dashboards · Inventory reports · Customer insights reporting
17Security & Governance
Role-based access · Store-level permissions · Data protection
18Hands-on Practical Exercises
Configure a POS · Set up an e-commerce storefront · Create a promotion · Process an order
19Real-Time Business Scenarios
End-to-end omnichannel purchase scenario · Store-to-online returns scenario
20Best Practices & Certification Preparation
Implementation best practices · Common pitfalls · Certification exam overview
Who Can Learn
- Retail Managers
- Store Managers
- E-Commerce Professionals
- Sales & Marketing Professionals
- Inventory Managers
- Supply Chain Professionals
- ERP Functional Consultants
- Business Analysts
- Retail Operations Executives
- Freshers in Retail ERP
- Basic understanding of retail and business processes
- Familiarity with Microsoft 365 applications
- No prior Dynamics 365 Commerce experience required
| Level | Duration |
|---|---|
| Fundamentals | 16–20 Hours |
| Functional Training | 30–40 Hours |
| Advanced with Projects | 45–60 Hours |
| Corporate Training | 5–7 Days |
| Certification Preparation | 40–50 Hours |
Microsoft Dynamics 365 Commerce is a comprehensive omnichannel retail solution that enables organizations to manage retail operations across physical stores, online channels, and mobile platforms from a single, integrated system. By combining inventory management, POS, e-commerce, customer engagement, AI-powered insights, and seamless integration with Dynamics 365 Finance and Supply Chain Management, it helps businesses enhance customer experiences, optimize retail operations, increase sales, and drive sustainable growth.
Finance & Operations
A comprehensive cloud-based Enterprise Resource Planning (ERP) solution designed for medium and large enterprises, managing financials, supply chain, manufacturing, procurement, projects, warehousing, commerce, and global business operations from one platform.
Microsoft Dynamics 365 Finance and Operations (D365 F&O) is a comprehensive cloud-based Enterprise Resource Planning (ERP) solution designed for medium and large enterprises. It helps organizations manage financials, supply chain, manufacturing, procurement, projects, warehousing, commerce, and global business operations from a single integrated platform. D365 F&O enables organizations to automate business processes, improve operational efficiency, gain real-time visibility into business performance, and support global operations with built-in compliance, analytics, and AI-driven insights. Microsoft now offers Finance and Operations as specialized applications such as Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Commerce, Dynamics 365 Human Resources, and Dynamics 365 Project Operations, though many professionals still use the term D365 F&O to refer to the overall ERP platform.
D365 F&O integrates with:
Who Should Learn?
- ERP Functional Consultants
- Finance Consultants
- Supply Chain Consultants
- Manufacturing Consultants
- Project Management Consultants
- Technical Developers (X++)
- Solution Architects
- Business Analysts
- ERP Administrators
- Fresh graduates pursuing ERP careers
Why Organizations Choose D365 F&O
- Supports complex global business operations
- Enables real-time decision-making with integrated analytics
- Improves operational efficiency through automation
- Handles multi-company, multi-currency, and multi-language environments
- Offers flexible customization and extension capabilities
- Provides enterprise-grade security, compliance, and scalability
A structured path from D365 F&O fundamentals through finance, supply chain, manufacturing, and warehousing, to extensibility, integration, and real-world enterprise implementation.
1Introduction to Microsoft Dynamics 365 F&O
Overview of D365 F&O · Specialized applications (Finance, SCM, Commerce, HR, Project Operations) · Licensing overview · Navigation and environments
2Finance
General ledger · Budgeting and forecasting · Financial reporting · Multi-currency management
3Supply Chain Management
Procurement · Inventory management · Demand planning
4Manufacturing
Production control · Bill of materials · Master planning
5Warehouse Management
Advanced warehousing · Mobile warehouse app · Wave processing
6Project Management and Accounting
Project planning · Resource management · Project invoicing
7Commerce
Retail integration · Point of sale · Omnichannel operations
8Asset Management
Asset lifecycle · Maintenance scheduling · Asset tracking
9Cloud Architecture & Dataverse
Cloud deployment model · Dataverse integration · Data entities
10AI & Copilot in F&O
Copilot-assisted workflows · AI-driven insights · Predictive analytics
11Power BI & Reporting
Embedded dashboards · Electronic Reporting (ER) · Financial statements
12Workflow Automation
Power Automate workflows · Approval hierarchies · Business events
13Extensibility
X++ development basics · Visual Studio extensions · Customization patterns
14Security & Role-Based Access
Security roles and duties · Segregation of duties · Data access policies
15Integration Capabilities
REST APIs · Data Management Framework (DMF) · Third-party system integration
16Global Compliance & Localization
Multi-company setup · Multi-currency and multi-language · Regulatory compliance
17Industry Applications
Manufacturing and distribution scenarios · Retail and services scenarios · Government and public sector scenarios
18Hands-on Practical Exercises
Configure a legal entity · Process a purchase-to-pay cycle · Run a financial report · Set up a warehouse
19Real-Time Business Scenarios
End-to-end order-to-cash process · Global multi-entity consolidation scenario
20Best Practices & Certification Preparation
Implementation best practices · Common pitfalls · Certification exam overview
Who Should Learn
- ERP Functional Consultants
- Finance Consultants
- Supply Chain Consultants
- Manufacturing Consultants
- Project Mgmt. Consultants
- Technical Developers (X++)
- Solution Architects
- Business Analysts
- ERP Administrators
- Fresh graduates in ERP
- Basic understanding of enterprise business processes
- Familiarity with Microsoft 365 and cloud concepts
- No prior D365 F&O experience required
| Level | Duration |
|---|---|
| Fundamentals | 16–20 Hours |
| Functional Training | 30–40 Hours |
| Advanced with Projects | 45–60 Hours |
| Corporate Training | 5–7 Days |
| Certification Preparation | 40–50 Hours |
Microsoft Dynamics 365 Finance and Operations (D365 F&O) is an enterprise-grade cloud ERP solution that integrates finance, supply chain, manufacturing, warehousing, commerce, and project management to help medium and large organizations streamline operations and drive business growth.