D365 Functional D365 Sales D365 Customer Service D365 Finance D365 Supply Chain Management D365 PMA D365 Manufacturing D365 Warehouse Management D365 Commerce D365 Technical D365 Power Platform D365 Power Pages D365 Business Central D365 Finance and Operations D365 Warehouse Management 1. Foundational Warehouse Setup Warehouse Layout Location Profiles & Directives Work Templates Unit Sequence Groups & Pack Sizes 2. Inbound Operations Purchase Order Receiving Put-away Logic Cross-Docking Returns & Transfer Orders 3. Outbound Logistics & Fulfilment Wave Processing Wave & Work Templates Picking Strategies Packing & Containerization D365 Commerce 1. Omnichannel Management Centralized Headquarters (HQ) Order Orchestration 2. Store Commerce (Point of Sale) Store Commerce Application Hardware and Peripherals Business Continuity 3. Digital Commerce (E-Commerce) Headless Architecture & Web Front-end B2C & B2B Capabilities Ratings and Reviews 4. Merchandising & Pricing Product Information Management Pricing & Promotions Inventory 5. AI & Personalization Intelligent Recommendations Microsoft Copilot & Analytics 6. Architecture & Extensibility Commerce Scale Unit (CSU) Development & Integration D365 Sales Core CRM Entities Sales Pipeline & Process Management Artificial Intelligence & Productivity Collaboration & Integrations Performance & Administration D365 Supply Chain Management 1. Core Trade and Logistics Product Information Management Procurement and Sourcing Sales and Order Management Rebate & Deduction Management Inventory Management 2. Supply Chain Planning and Logistics Master Planning (MRP / Planning Optimization) Warehouse Management System (WMS) Transportation Management (TMS) Landed Cost 3. Manufacturing and Quality Control Production Control Quality Management Cost Management 4. Asset and Service Management Asset Management 5. Advanced Technologies AI and Copilot Global Inventory Accounting D365 Technical 1. Dynamics 365 Finance & Operations (ERP) X++ Programming Data Management Framework (DMF) Reporting & Analytics Workflows 2. Dynamics 365 Customer Engagement (CRM) Customization & Configuration Plugins & Workflows PCFs (Power Apps Component Framework) 3. Integration & Cloud Architecture API Patterns Azure Integration Event-driven Architecture 4. ALM & Environment Management Application Lifecycle Management (ALM) Lifecycle Services (LCS) D365 Customer Service 1. Generative AI & Autonomous Agents Copilot in Action Autonomous Service Agents 2. Omnichannel & Unified Routing Any-Channel Support Intelligent Routing 3. Gamification & Productivity Tools Agent Scripts & Macros Gamified Leaderboards 4. Analytics & Process Tracking Topic Clustering SLAs & Entitlements D365 PMA 1. Project Setup & Configuration Project Types Project Groups & Hierarchies Project Categories Project Contracts 2. Resource Management & Operations Work Breakdown Structure (WBS) Resource Assignment Time & Expense Tracking 3. Cost Control & Budgeting Project Budgeting & Forecasting Purchase & Sales Orders Line Properties & Approvals 4. Financials & Accounting Cost Templates Estimate Process Invoicing Statements & Cash Flow D365 Technical D365 Power Platform 1. Microsoft Dataverse (The Foundation) Data Modelling Security Model Solutions & ALM 2. Pro-Development & Extensibility Plugins & Custom Workflow Activities Client-Side Scripting Azure Integration 3. Power Apps & User Interface Model-driven Apps Canvas Apps Power Pages 4. Process Automation & Logic Cloud Flows Business Process Flows (BPF) Copilot Studio (formerly Power Virtual Agents) 5. Integrations & APIs Dataverse Web API Custom Connectors Virtual Tables 6. Analytics & AI Power BI Integration AI Builder 7. Governance and Administration ALM with Pipelines & Azure DevOps Centre of Excellence (CoE) Security & Auditing D365 Finance Core Financial Management Accounts Payable & Receivable Credit & Collections Cash & Bank Management Budgeting Fixed Assets Cost Accounting & Management Tax Configuration AI & Automation D365 Manufacturing 1. Core Manufacturing Types Discrete Manufacturing Process Manufacturing Lean Manufacturing 2. Master Data & Engineering Bills of Materials (BOMs) & Formulas Routings & Operations Work Centres & Machine Centers 3. Production Control & Execution Production Order Lifecycle Shop Floor & Execution Interface Journals & Reporting 4. Planning & Forecasting Master Planning (MRP / MPS) Priority-Based Planning 5. Advanced Supply Chain & Shop Floor Add-ons Quality Management Warehouse Management (WMS) Asset Management