Power Pages
A low-code Software-as-a-Service (SaaS) platform that enables organizations to create secure, external-facing websites for customers, partners, vendors, and citizens.
Microsoft Dynamics 365 Power Pages is a low-code Software-as-a-Service (SaaS) platform within the Microsoft Power Platform that enables organizations to create secure, external-facing websites for customers, partners, vendors, and citizens. It allows users to interact with business data stored in Microsoft Dataverse without requiring extensive web development skills.
Who Can Learn It?
- Dynamics 365 Consultants
- Power Platform Developers
- CRM Administrators
- Business Analysts
- Solution Architects
- Web Developers
- IT Professionals
- Citizen Developers
Professionals skilled in Power Pages can work as:
Power Pages is increasingly used by organizations that need secure customer, partner, or vendor portals integrated with Dynamics 365 and Microsoft Power Platform, making it a valuable skill for modern business application professionals.
A structured path from Dynamics 365 Sales fundamentals to advanced features, hands-on labs, automation, reporting, AI capabilities, and a complete end-to-end Lead-to-Cash implementation.
1 Introduction to Dynamics 365 CRM
Overview of Microsoft Dynamics 365 · CRM Concepts and Business Benefits · Dynamics 365 Sales Overview · Licensing and Deployment Options · Navigation and User Interface · Security Concepts and Business Roles
2 Sales Process Overview
Lead to Cash Process · Sales Lifecycle · Sales Pipeline Management · Sales Stages · Business Process Flows · Sales Best Practices
3 Customer Management
Accounts · Contacts · Relationships · Hierarchies · Customer Insights · Data Management
4 Lead Management
Creating Leads · Lead Qualification · Lead Scoring · Lead Assignment · Duplicate Detection · Lead Conversion
5 Opportunity Management
Creating Opportunities · Opportunity Lifecycle · Sales Stages · Competitors · Stakeholders · Closing Opportunities
6 Product Catalog Management
Units and Unit Groups · Product Families · Products · Price Lists · Discount Lists · Product Bundles
7 Quotes, Orders & Invoices
Creating Quotes · Quote Revision · Quote Activation · Converting Quote to Order · Sales Orders · Invoice Creation · Order Fulfillment Process
8 Sales Forecasting
Forecast Categories · Forecast Configuration · Sales Targets · Pipeline Forecasting · Territory Forecasts · Forecast Analysis
9 Activities & Productivity
Phone Calls · Emails · Appointments · Tasks · Notes · Timeline · Activity Tracking
10 Microsoft Outlook & Teams Integration
Outlook App · Email Tracking · Microsoft Teams Integration · Collaboration · Meeting Management · Document Sharing
11 Sales Dashboard & Reporting
Personal Dashboards · System Dashboards · Charts · Views · Excel Export · Advanced Find · Basic Reporting
12 Customer Relationship Management
Customer Timeline · Relationship Assistant · Sales Accelerator · Conversation Intelligence · Customer Engagement
13 Security & Administration
Business Units · Users · Teams · Security Roles · Field Security · Record Ownership · Sharing Records
14 Business Rules & Automation
Business Rules · Business Process Flows · Workflows (Classic) · Power Automate Integration · Email Notifications · Approval Processes
15 AI Features in Dynamics 365 Sales
Microsoft Copilot for Sales · Opportunity Scoring · Predictive Forecasting · Relationship Analytics · Conversation Intelligence · AI-generated Email Assistance
16 Data Management
Import Data · Export Data · Duplicate Detection · Data Mapping · Bulk Edit · Data Cleansing
17 Integration
Microsoft 365 Integration · Excel Integration · SharePoint Integration · Microsoft Teams Integration · Power BI Integration · Power Apps Overview
18 Mobile Application
Dynamics 365 Mobile App · Mobile Navigation · Offline Mode · Mobile Sales Activities · Mobile Dashboards
19 Hands-on Practical Exercises
Create Customers · Create Leads · Qualify Leads · Create Opportunities · Manage Products · Generate Quotes · Convert to Orders · Create Invoices · Track Activities · Generate Reports
20 Real-Time Business Scenarios
Lead Management Scenario · Customer Follow-up · Sales Pipeline Management · Quote to Cash Process · Opportunity Closure · Sales Performance Analysis
Who Can Learn
- Sales Executives
- Sales Managers
- CRM Administrators
- Business Analysts
- Functional Consultants
- Customer Success Managers
- Marketing Professionals
- Freshers and Graduates
- ERP/CRM Professionals
- Microsoft Dynamics 365 Aspirants
- Basic understanding of Sales and CRM concepts
- Familiarity with Microsoft 365 applications
- No prior Dynamics 365 experience required
| Level | Duration |
|---|---|
| Fundamentals | 16–20 Hours |
| Functional Training | 30–40 Hours |
| Advanced with Projects | 45–60 Hours |
| Corporate Training | 5–7 Days |
| Certification Preparation | 40–50 Hours |